Connect with Rogers Privacy Policy

Introduction

At Connect with Rogers, owned by Wireless DNA Inc., protecting your privacy is our priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or services. By engaging with our website or visiting our retail stores across Canada, you consent to the practices detailed in this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies to all customers interacting with Connect with Rogers through our website (connectwithrogers.ca) and physical retail stores. It complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

What is Personal Information?

Personal information includes data that identifies you as an individual, excluding business contact details when used professionally.

Information We Collect

We collect personal information relevant to providing you with services and pricing details, booking appointments, and supporting our retail operations:

• Contact Information: Name, email, phone number, mailing address.
• Product and Service Information: Details about services you inquire about or purchase (consumer plans, Rogers Preferred Program, small business plans).
• Financial Information: Payment details for transactions.
• Interaction Records: Communications with us, including feedback and preferences.
• Technical Information: IP address, browser type, and website usage through cookies and analytics tools such as Google Analytics.

Why We Collect Personal Information

Your information is collected and used for:

• Providing and improving services, including consumer plans, business packages, and special programs.
• Processing appointments and transactions.
• Communicating promotions, pricing updates (subject to change without notice), and product/service information.
• Supporting retail store operations, enhancing customer service, and store experience.
• Complying with legal requirements and preventing fraud.

How We Use Your Information

We use your information strictly as outlined above. It may be shared:

• With trusted third-party service providers for website analytics, marketing, technical support, and transaction processing.
• When required by law, regulatory bodies, or legal processes.
• With your consent for specific marketing or promotional purposes.

Third-Party Service Providers

We use GoHighLevel (GHL), a customer relationship management platform, to manage customer communications and follow-ups. Information you provide through our reservation, appointment, and VIP signup forms (such as your name, email, phone number, and store preference) may be shared with GoHighLevel for this purpose. We also use Resend for transactional email delivery, and Google Analytics and Meta Pixel for website analytics and advertising.

Cookies

We use cookies and similar technologies for three purposes: essential site functionality (such as remembering your selections as you move through a reservation), analytics (helping us understand how the site is used so we can improve it), and advertising (measuring the performance of our campaigns and showing relevant offers).

When you first visit our website you will see a cookie notice. Continuing to use the site after accepting that notice constitutes your consent to our use of cookies as described above. You can clear or block cookies at any time through your browser settings, though some parts of the site may not work as intended if you do.

Where Your Information Is Stored

Your personal information may be stored and processed on servers located outside of Canada, including in the United States, through our service providers. While your information is stored outside Canada, it may be subject to the laws of that jurisdiction, including lawful access requests by government authorities in that country.

Protecting Your Information

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no digital platform can guarantee complete security.

Your Consent

By using Connect with Rogers services, you consent to the collection and use of your personal information as described in this policy. You may withdraw consent by contacting us at info@wdna.ca.

Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your information, where applicable.
• Opt-out from receiving marketing communications.

Requests can be submitted by contacting info@wdna.ca.

Updating Your Information

Ensure your personal details are accurate and current by notifying us of any changes promptly.

Changes to This Policy

We may periodically update this Privacy Policy to reflect operational or legal changes. Updates will be available on our website; we recommend reviewing it regularly.

Contact Us

If you have privacy-related questions or concerns, contact us:

Email: info@wdna.ca
Address: Connect with Rogers (Wireless DNA Inc.)
4789 Yonge St #1109, Toronto, ON M2N 0G3

Connect with Rogers is powered by Wireless DNA Inc., an authorized dealer operating over 70 retail stores across Canada.